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Bug 355716 - Need to provide more help for users who need to customize Eclipse downloads
Summary: Need to provide more help for users who need to customize Eclipse downloads
Status: RESOLVED FIXED
Alias: None
Product: Community
Classification: Eclipse Foundation
Component: Website (show other bugs)
Version: unspecified   Edit
Hardware: PC Linux
: P3 normal (vote)
Target Milestone: ---   Edit
Assignee: phoenix.ui CLA
QA Contact:
URL: http://www.eclipse.org/downloads
Whiteboard: stalebug
Keywords:
Depends on: 465439 459905 461603
Blocks:
  Show dependency tree
 
Reported: 2011-08-24 11:07 EDT by Wayne Beaton CLA
Modified: 2019-04-08 15:24 EDT (History)
5 users (show)

See Also:


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Description Wayne Beaton CLA 2011-08-24 11:07:09 EDT
We get lots of questions from users who are confused about configuring Eclipse. 

One of the more frequent questions is whether or not multiple installations of Eclipse are necessary? For example, if a developer needs to do both Java and C/C++ work, do they need to install the Eclipse IDE for Java Developers *and* the Eclipse IDE for C/C++ Developers? To those of us in the know, the answer is obvious. 

The downloads page does not make it clear that any package can be customized to include features from any other package.

I understand that the downloads page is already pretty busy, so this will take some effort to get right.

It'd be nice to see either some words on the page that point the user to the Eclipse Marketplace for customization, or (minimally) a very obvious/prominent (perhaps in the top menu) link to a very user-centric FAQ. A user-centric FAQ should follow the "5+/-2" rule (i.e. keep it very simple).

Thoughts?
Comment 1 Carsten Reckord CLA 2011-08-24 11:53:42 EDT
I like the idea. 

When pointing the user to the marketplace, it should be noted tha the marketplace client is not part of the "Eclipse Classic" bundle (maybe that could be changed in the next release train? ^^)

Instead of creating a new FAQ, I'd suggest improving the appropriate sections of the Eclipse Help (http://help.eclipse.org/indigo/index.jsp?topic=/org.eclipse.platform.doc.user/tasks/tasks-129.htm or http://help.eclipse.org/indigo/topic/org.eclipse.platform.doc.user/tasks/tasks-124.htm) and linking to them prominently from the download page. There already is a link, but it's not very prominent and the title "Updating Eclipse" is a bit misleading. (By the way, the link still points to the Helios help)
Comment 2 Brian de Alwis CLA 2011-08-24 11:56:13 EDT
Maybe the packages should be referred to as "pre-configured downloads" with some additional text to say "Install additional packages from within Eclipse by visiting Help > Install New Software" (or better yet, through the Marketplace Client).

Carsten: I'd wager that most developers with questions never make it to the Eclipse Help.  Not to mention that there's no link to a FAQ here.  Perhaps there should be a button "Need Help?"
Comment 3 Remy Suen CLA 2011-08-24 12:04:56 EDT
It should be possible for me to use MPC to select another EPP package and install the stuff from that package into my current Eclipse.
Comment 4 Brian de Alwis CLA 2011-08-24 14:09:15 EDT
(In reply to comment #3)
> It should be possible for me to use MPC to select another EPP package and
> install the stuff from that package into my current Eclipse.

Using the MPC would address yet another recurring question on IRC: "which update site should I use to install X?"

But I'm not sure how to surface the packages within the MPC.  For example, searching for "PHP" brings up all sorts of seemingly unrelated tools.  Perhaps a separate tab on the client?
Comment 5 Brian de Alwis CLA 2011-08-24 14:12:27 EDT
Another point: some users on IRC really hate services like the update manager or MPC as they want to do their downloads at work (or somewhere fast) and then install the packages at home.  It might make sense to include links to free services to build composite installations (e.g., Yoxos OnDemand).
Comment 6 Eclipse Genie CLA 2015-04-24 15:00:58 EDT
This bug hasn't had any activity in quite some time. Maybe the problem got resolved, was a duplicate of something else, or became less pressing for some reason - or maybe it's still relevant but just hasn't been looked at yet.

If you have further information on the current state of the bug, please add it. The information can be, for example, that the problem still occurs, that you still want the feature, that more information is needed, or that the bug is (for whatever reason) no longer relevant.

--
The automated Eclipse Genie.
Comment 7 Denis Roy CLA 2015-04-24 15:04:13 EDT
I suspect this issue will be obsolete once the installer becomes the main download...
Comment 8 Wayne Beaton CLA 2015-04-25 12:56:37 EDT
I'm thinking that some of these bugs may be a part of the solution:

* Bug 459905 Create a marketplace for Eclipse projects
* Bug 461603 Add an "intro" item that opens MPC on the "Eclipse Projects" market 
* Bug 465439 Consider creating an MPC "Welcome" page

I think that we still need a little something on the website.
Comment 9 Eclipse Genie CLA 2017-04-15 03:51:44 EDT
This bug hasn't had any activity in quite some time. Maybe the problem got resolved, was a duplicate of something else, or became less pressing for some reason - or maybe it's still relevant but just hasn't been looked at yet.

If you have further information on the current state of the bug, please add it. The information can be, for example, that the problem still occurs, that you still want the feature, that more information is needed, or that the bug is (for whatever reason) no longer relevant.

--
The automated Eclipse Genie.
Comment 10 Eclipse Genie CLA 2019-04-06 13:54:50 EDT
This bug hasn't had any activity in quite some time. Maybe the problem got resolved, was a duplicate of something else, or became less pressing for some reason - or maybe it's still relevant but just hasn't been looked at yet.

If you have further information on the current state of the bug, please add it. The information can be, for example, that the problem still occurs, that you still want the feature, that more information is needed, or that the bug is (for whatever reason) no longer relevant.

--
The automated Eclipse Genie.
Comment 11 Wayne Beaton CLA 2019-04-08 15:24:51 EDT
(In reply to Denis Roy from comment #7)
> I suspect this issue will be obsolete once the installer becomes the main
> download...

I'm going to go out on a limb and say that this is fixed based on the existence of the installer. Based on that, and the extended period of inactivity on this bug, I figure that we're done here. Feel free to correct me.