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Bug 349489 - Long pause on first connection to orion.eclipse.org
Summary: Long pause on first connection to orion.eclipse.org
Status: RESOLVED WORKSFORME
Alias: None
Product: Orion
Classification: ECD
Component: Releng (show other bugs)
Version: unspecified   Edit
Hardware: PC Windows 7
: P3 normal (vote)
Target Milestone: ---   Edit
Assignee: Project Inbox CLA
QA Contact:
URL:
Whiteboard:
Keywords:
: 351450 (view as bug list)
Depends on:
Blocks:
 
Reported: 2011-06-15 14:47 EDT by John Arthorne CLA
Modified: 2011-09-13 17:16 EDT (History)
4 users (show)

See Also:


Attachments
packet dump (173.94 KB, image/jpeg)
2011-06-16 17:09 EDT, Denis Roy CLA
no flags Details

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Description John Arthorne CLA 2011-06-15 14:47:46 EDT
Some people are reporting very long pauses once every day or so when contacting http://orion.eclipse.org. I am opening this bug to gather data and try to track this down. It smells like potentially a DNS issue as it often happens to people the very first time they try to point their browser at http://orion.eclipse.org

So far this has been seen on the following clients:

Mac OS X / Safari
Windows 7 / Firefox 4.0.1

Has anyone seen this on orionhub.org yet?
Comment 1 John Arthorne CLA 2011-06-15 14:48:53 EDT
CCing webmaster in case this is a server configuration problem. Nobody has seen this on localhost servers, but I don't know if we have samples of other remote servers to help us decide if it is specific to eclipse.org or just a local vs remote server problem.
Comment 2 John Arthorne CLA 2011-06-15 14:50:14 EDT
McQ reported that when this happened, he switched to another browser tab and immediately the request worked (while the original tab was still hung). It's like the first connection didn't receive an ack so it hangs...
Comment 3 Denis Roy CLA 2011-06-16 17:09:36 EDT
Created attachment 198151 [details]
packet dump

Someone is definitely talking too much, and the other ain't listening.  Time for counseling.
Comment 4 John Arthorne CLA 2011-06-16 17:24:50 EDT
Denis, can you help decipher this for us networking dummies? Is this a view from the client side? Is it that the client sends HTTP GET / and the server never responds?
Comment 5 Denis Roy CLA 2011-06-16 20:24:52 EDT
This is on my client computer.  The 3-way handshake is established (frames 1-3) and in frame 4 my computer requests the home page.  The server then sends a 3-way handshake ACK packet (again) and client advises it's a dupe.  Server repeats this twice again, and then gives up.

Poor client is left in the dark, desperately seeking the attention from the server, which has given up.  This is likely a network glitch.

When I originally copied the orion.eclipse image to orionhub, I forgot to set a unique MAC address for the virtual network card.  That had both servers responding to the same packets.  I get the feeling that I may need to restart both the host guest servers and even the host server to clear this up.

I've been trying to get a packet dump from the first router after the server to see what's happening there, but every time I try to access the Orion vservers I don't get the symptomatic endless response.
Comment 6 Denis Roy CLA 2011-06-21 10:53:52 EDT
I've had a look at this, and it seems orion.eclipse and orionhub are confused.  My next step would be to restart the host server to clear out any remaining artifacts of the initial arp address conflict that may be left behind.

Unfortunately, the same host server is also hosting our bittorrent instance, which is needed for the Indigo launch.
Comment 7 Denis Roy CLA 2011-06-21 10:54:40 EDT
Another option would be for me to provision you a brand new, blank server image, and you can install orion it it.
Comment 8 John Arthorne CLA 2011-06-21 11:18:39 EDT
If you want to restart the server today before Indigo goes live, feel free. Otherwise I guess we'll need to go the new server route to avoid disrupting the torrents during the post-release rush.
Comment 9 Simon Kaegi CLA 2011-06-26 12:15:55 EDT
Had this problem occur again today during a demo. Is there something more we can do to help figure out what's going on?
Comment 10 John Arthorne CLA 2011-09-13 17:15:12 EDT
*** Bug 351450 has been marked as a duplicate of this bug. ***
Comment 11 John Arthorne CLA 2011-09-13 17:16:08 EDT
This problem was resolved through no change in Orion.