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Bug 348097 - "Unable to connect to the database server at this time" error reported on /project pages
Summary: "Unable to connect to the database server at this time" error reported on /pr...
Status: RESOLVED FIXED
Alias: None
Product: Community
Classification: Eclipse Foundation
Component: Website (show other bugs)
Version: unspecified   Edit
Hardware: PC Linux
: P3 normal (vote)
Target Milestone: ---   Edit
Assignee: phoenix.ui CLA
QA Contact:
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2011-06-02 12:13 EDT by Wayne Beaton CLA
Modified: 2020-05-15 05:00 EDT (History)
4 users (show)

See Also:


Attachments
What you see in the browser. (41.16 KB, image/png)
2011-06-02 12:13 EDT, Wayne Beaton CLA
no flags Details

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Description Wayne Beaton CLA 2011-06-02 12:13:32 EDT
Created attachment 197242 [details]
What you see in the browser.

This error happens sporadically. I assume that one or more of our web servers is having difficulty in reaching the database.

The response headers do not include a node ID.
Comment 1 Denis Roy CLA 2011-06-02 13:49:19 EDT
The web server and the database server are talking to each other, but neither seem to be listening and they both seem to be saying way too much and in the end, never actually communicate.  I'm looking into why that is with a marriage councilor.
Comment 2 Wayne Beaton CLA 2011-06-06 16:12:17 EDT
I have implemented some workarounds that have made some of the project pages work. The "Project" table from the "Foundation" database is copied into  a similar table on the "Eclipse" database, so I am able to grab project information from there. 

However, there are many pages that need data that is only available in "Foundation", like the IP_log.php page that's used to generate Automated IP Logs (which requires access to the Organizations table). Fortunately, we've got all but one of the IP Logs required for Indigo generated and--due to some stroke of luck--I managed to generate the remaining one earlier today. So we're good short term.

This will also affect Dash, or anything else that requires committer information.
Comment 3 Denis Roy CLA 2011-06-07 17:43:11 EDT
I've added an IP alias for foundation data to facilitate access.  How has that been working out?
Comment 4 Denis Roy CLA 2011-06-09 10:17:18 EDT
I'll assume all is well.
Comment 5 Wayne Beaton CLA 2011-06-09 10:35:52 EDT
It seems to be working now. Thanks.