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Bug 339979 - Helios Help Center -> Service unavailable!
Summary: Helios Help Center -> Service unavailable!
Status: RESOLVED WORKSFORME
Alias: None
Product: Community
Classification: Eclipse Foundation
Component: Servers (show other bugs)
Version: unspecified   Edit
Hardware: Other All
: P3 normal (vote)
Target Milestone: ---   Edit
Assignee: Eclipse Webmaster CLA
QA Contact:
URL: http://help.eclipse.org/helios/index.jsp
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2011-03-15 04:26 EDT by Markus Knauer CLA
Modified: 2011-08-12 14:12 EDT (History)
2 users (show)

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Description Markus Knauer CLA 2011-03-15 04:26:17 EDT 
The Helios Help at http://help.eclipse.org/helios/index.jsp shows a

  Service unavailable!
  Error 503

to me. I couldn't find any other bug reports related to this but maybe it is connected to some other server problems yesterday. Most of the older help centers are working.
Comment 1 Eclipse Webmaster CLA 2011-03-15 09:47:42 EDT 
Fixed.

-M.
Comment 2 Nicolas Bros CLA 2011-03-26 12:52:03 EDT 
I am getting an "Error 503" right now on:
http://help.eclipse.org/helios/index.jsp
Comment 3 Nicolas Bros CLA 2011-03-28 06:16:56 EDT 
Note that it's working with:
http://help.eclipse.org/galileo/index.jsp

But it is still not working with:
http://help.eclipse.org/helios/index.jsp

I'm reopening this bug.
Comment 4 Eclipse Webmaster CLA 2011-03-28 10:22:35 EDT 
The help service has been restarted.

-M.
Comment 5 Markus Knauer CLA 2011-04-10 10:40:56 EDT 
...reopening... it happened again. Maybe we should have a deeper look into this as it happens every few weeks and we don't know the root cause.
Comment 6 Denis Roy CLA 2011-04-11 11:18:50 EDT 
It seems to crash because it's out of memory.  Here's the command we use to launch... Any suggestions, other than just increasing those 256 numbers to 512?


/usr/bin/java -Xmx256m -XX:MaxPermSize=256m -XX:+HeapDumpOnOutOfMemoryError 
-classpath [snip]/org.eclipse.help.base_3.5.0.v201005271700.jar 
org.eclipse.help.standalone.Infocenter -clean -command start -eclipsehome 
[snip]/eclipse -port 8088 -nl en -locales en 
-plugincustomization [snip]/eclipse/plugin_customization.ini &
Comment 7 Denis Roy CLA 2011-08-12 14:12:37 EDT 
We've finally summoned the courage to open a bug against platform/ua and have attached a heap dump.  No matter how much PermGen we'd allocate, we'd always end up running out, so I'm assuming there's a leak somewhere.