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Build Identifier: Version: 3.4.2.R342_v20090122 This is a customer reported problem for RDz 7.6.0: 1) Select Help > Software Update 2) Switch to Available Software and click on Add site Nothing happens. The customer has provided .log file where it shows an exception as a result of this action. There is an existing workspace and a clean workspace provided in case it shows where the problem may be. Reproducible: Always Steps to Reproduce: 1. Select Help > Software Update 2. Switch to Available Software and click on Add site
Created attachment 182420 [details] .log file
Created attachment 182421 [details] clean workspace that shows the same behaviour
The workspace isn't relevant - this is a case of the installation being corrupted somehow. Essentially p2 is unable to find metadata for the currently running application. The problem may lie with the install technology used to install the product in the first place. Does the problem occur with a brand new install of the application, or only with a particular user?
I have asked the customer to verify that and will update this defect as soon as I hear back. However, I found out that my original assumption was not correct. When the customer selects Help -> Software Updates, no dialog is displayed. In fact nothing happens.
I suggested to the customer to ask the user with the update issue to install the product on a clean system to verify if the problem persists for that user. The problem disappeared after the clean install. I do not know what caused the problem, but this defect can be closed now.
