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Bug 575671

Summary:	Process to change employers seems to be broken
Product:	Community	Reporter:	Mat Booth <mat.booth>
Component:	Accounts.eclipse.org	Assignee:	Dummy accounts inbox <accounts-inbox>
Status:	RESOLVED FIXED	QA Contact:
Severity:	critical
Priority:	P3	CC:	akurtakov, denis.roy, eric.poirier, mistria, shawn.kilpatrick, wayne.beaton, webmaster
Version:	unspecified
Target Milestone:	---
Hardware:	PC
OS:	Linux
Whiteboard:

Description Mat Booth

2021-08-27 10:15:46 EDT

Hi,

I am trying to change my employer in my Eclipse.org user account but the process seems broken or otherwise non-functional.

In my account at accounts.eclipse.org I see this banner:


"You have indicated a change in employer. As such any changes you made have not been saved. A notice has been sent to you and EMO legal (emo-records@eclipse.org) so that they can advise what paperwork(if any) needs to be updated."




I received the following automated email from webmaster@eclipse.org on 15/Jul/2021:





Dear Mat Booth,

Because you have changed employers, you must promptly provide the
EMO(emo-records@eclipse.org) with your new employer information.

The EMO will determine what, if any, new legal agreements and/or employer
consent forms are required for your Committer account to remain active.




I replied with relevant details. I have heard *nothing* back. My eclipse.org account still shows my old employer.




This is not the first time I have trouble interacting with the foundation -- see bug 572452 in which I tried to change my email address.... :-/

Comment 1 Mat Booth

2021-08-27 10:17:56 EDT

CC'ing mistria and akurtakov -- Is there something dysfunctional happening at the foundation?

It's *extremely* difficult to communicate with the EMO :-/

Comment 2 Alexander Kurtakov

2021-08-27 10:24:08 EDT

Adding Wayne is all I can do here.

Comment 3 Denis Roy

2021-08-27 10:30:37 EDT

(In reply to Mat Booth from comment #1)
> CC'ing mistria and akurtakov -- Is there something dysfunctional happening
> at the foundation?
> 
> It's *extremely* difficult to communicate with the EMO :-/

Vacation season? How long has it been?

Comment 4 Mat Booth

2021-08-27 10:37:38 EDT

(In reply to Denis Roy from comment #3)
> (In reply to Mat Booth from comment #1)
> > CC'ing mistria and akurtakov -- Is there something dysfunctional happening
> > at the foundation?
> > 
> > It's *extremely* difficult to communicate with the EMO :-/
> 
> Vacation season? How long has it been?

A month

Comment 5 Denis Roy

2021-08-27 11:35:38 EDT

(In reply to Mat Booth from comment #4)
> > > It's *extremely* difficult to communicate with the EMO :-/
> > 
> > Vacation season? How long has it been?
> 
> A month

Thanks for your patience. We'll get this sorted out for you.

Comment 6 Wayne Beaton

2021-08-27 12:46:14 EDT

It seems that email is the weak link in this chain. We found Mat's first response to EMO Records in the spam folder. His response today was, however, in the inbox. I've asked the records team to make it their highest priority.

I will get the team to check the spam folder more frequently. I'll also initiate a review of practices to ensure that we're otherwise responding in a timely fashion.

Comment 7 Shawn Kilpatrick

2021-08-27 14:04:34 EDT

We've now corrected Mat's employment status in accounts.eclipse.org as well as our database, and have reached out to him to update his records by completing and submitting the Eclipse Individual Committer Agreement.

Comment 8 Mat Booth

2021-08-27 21:07:30 EDT

(In reply to Shawn Kilpatrick from comment #7)
> We've now corrected Mat's employment status in accounts.eclipse.org as well
> as our database, and have reached out to him to update his records by
> completing and submitting the Eclipse Individual Committer Agreement.

Many thanks Shawn, I just signed the ICA. Please let me know if there is any more information needs.

Thanks Wayne for figuring out what was going wrong

Comment 9 Eric Poirier

2021-09-07 08:58:54 EDT

Hi everyone,

Are we good to close this bug?

Thanks.

Comment 10 Mat Booth

2021-09-07 09:19:04 EDT

Yes, thank you