Some Eclipse Foundation services are deprecated, or will be soon. Please ensure you've read this important communication.

Bug 574193

Summary: gerrit permissions unstable - "Authentication unavailable at this time."
Product: Community Reporter: Jonah Graham <jonah>
Component: GerritAssignee: Eclipse Webmaster <webmaster>
Status: RESOLVED FIXED QA Contact:
Severity: blocker    
Priority: P3 CC: denis.roy, emijiang6, frederic.gurr, jonah, kai.hudalla, matthias.sohn, sravankumarl
Version: unspecified   
Target Milestone: ---   
Hardware: PC   
OS: Windows 10   
Whiteboard:
Attachments:
Description Flags
Authentication unavailable at this time
none
"You don't have permission to edit this label" none

Description Jonah Graham CLA 2021-06-14 22:19:15 EDT
Created attachment 286596 [details]
Authentication unavailable at this time

Hello Webmaster,

For the last little while (~10 mins) I have been getting some unusual errors on gerrit - I am being told I don't have permission on CDT for example. I tried signing out and deleting all my cookies, and now I can't even login.

I get "Authentication unavailable at this time" message - see attached screenshot.

Thanks,
Jonah
Comment 1 Jonah Graham CLA 2021-06-14 22:21:11 EDT
It is intermittent - I could logon again after a couple of minutes.
Comment 2 Jonah Graham CLA 2021-06-14 23:47:28 EDT
Created attachment 286597 [details]
"You don't have permission to edit this label"

Here is another symptom (of I assume the same problem). I get "You don't have permission to edit this label" for CDT project.
Comment 3 Jonah Graham CLA 2021-06-14 23:51:33 EDT
BTW it is happening in multiple browsers (Chrome and Edge).
Comment 4 Jonah Graham CLA 2021-06-14 23:57:57 EDT
I can see in the JSON coming back from the server[1] matches what the GUI is showing:

    "permitted_labels": {
        "Code-Review": [
            "-1",
            " 0",
            "+1"
        ]
    },


[1] https://git.eclipse.org/r/changes/cdt%2Forg.eclipse.cdt~181423/detail?O=916314
Comment 5 Jonah Graham CLA 2021-06-15 00:02:05 EDT
The other, possibly related problem, is that Jenkins CI Bot is not reporting back scores to Gerrit. I have also checked and it affects multiple projects that I am a committer on.

I hope you don't mind, but I have raised this to Blocker as I cannot do anything at the moment. Although the problem has been intermittent since I first reported the problem, I have been unable to do anything for the last little while.
Comment 6 Sravan Kumar Lakkimsetti CLA 2021-06-15 01:13:30 EDT
I am having the same trouble.
Comment 7 Sravan Kumar Lakkimsetti CLA 2021-06-15 01:48:36 EDT
I am unable to login to ci.eclipse.org/releng also
Comment 8 Matthias Sohn CLA 2021-06-15 04:23:03 EDT
similar symptoms here

I am logged in to gerrit but lost CodeReview -2..+2 and Verified -1..+1 powers on jgit and egit. I should have these permissions since I am a committer on these projects.
Comment 9 Frederic Gurr CLA 2021-06-15 04:33:02 EDT
We are investigating.
Comment 10 Denis Roy CLA 2021-06-15 05:06:04 EDT
*** Bug 574197 has been marked as a duplicate of this bug. ***
Comment 11 Denis Roy CLA 2021-06-15 05:06:45 EDT
*** Bug 574202 has been marked as a duplicate of this bug. ***
Comment 12 Denis Roy CLA 2021-06-15 05:07:32 EDT
One of our two LDAP server processed had crashed. I'll implement a fix later to avoid this from happening again.
Comment 13 Frederic Gurr CLA 2021-06-15 05:37:40 EDT
(In reply to Jonah Graham from comment #5)
> The other, possibly related problem, is that Jenkins CI Bot is not reporting
> back scores to Gerrit. I have also checked and it affects multiple projects
> that I am a committer on.
This should be fixed for CDT now. Please let me know which other projects are affected.
Comment 14 Jonah Graham CLA 2021-06-15 10:15:51 EDT
(In reply to Frederic Gurr from comment #13)
> (In reply to Jonah Graham from comment #5)
> > The other, possibly related problem, is that Jenkins CI Bot is not reporting
> > back scores to Gerrit. I have also checked and it affects multiple projects
> > that I am a committer on.
> This should be fixed for CDT now. Please let me know which other projects
> are affected.

All good now. Thanks!