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Bug 564442

Summary: intermittent netlify failures
Product: Community Reporter: Kevin Sutter <kwsutter>
Component: WebsiteAssignee: phoenix.ui <phoenix.ui-inbox>
Status: RESOLVED FIXED QA Contact:
Severity: normal    
Priority: P3 CC: chris.guindon
Version: unspecified   
Target Milestone: ---   
Hardware: PC   
OS: Mac OS X   
Whiteboard:

Description Kevin Sutter CLA 2020-06-18 13:47:25 EDT
We're getting intermittent netlify pre-deployment failures when updating PRs for the jakarta.ee specifications repo.

For example, I just updated the files associated with this PR and the pre-deployment step failed for the PR:
https://github.com/jakartaee/specifications/pull/180

Nine times out of ten, when we push changes to these PRs, everything works just fine.  But, once in a while, we get these pre-deployment errors.  There does not seem to be any rhyme or reason to the failures.  I can go ahead and merge after these type of errors and the resulting pages are just fine.  So, I have verified that there's nothing in the code changes that are affecting these failures.

One simple request is to have the ability to kick off another pre-deployment build without requiring me to push more changes.  Is that doable?

thanks!
Comment 1 Kevin Sutter CLA 2020-06-18 13:50:10 EDT
As another example, I made the exact same changes to the web profile PR and the netlify build worked just fine...
https://github.com/jakartaee/specifications/pull/179
Comment 2 Christopher Guindon CLA 2020-06-18 14:59:04 EDT
Hi Kevin,

Our license allows us to have 3 users with access to our Netlify account and we are using all 3 at the moment.

The Netlify team is usually pretty responsive.

Let me reach out to them with your concerns and I will get back to you.
Comment 3 Christopher Guindon CLA 2020-06-26 13:56:26 EDT
I heard once from Netlify and they asked me for links where the failure occurred. I sent them a list of 3 or 4 build failures.

I am waiting for them to respond now.
Comment 4 Christopher Guindon CLA 2020-06-29 13:44:01 EDT
(In reply to Christopher Guindon from comment #3)
> I heard once from Netlify and they asked me for links where the failure
> occurred. I sent them a list of 3 or 4 build failures.
> 
> I am waiting for them to respond now.

I sent a follow-up email since I haven't heard from them since last Monday.
Comment 5 Christopher Guindon CLA 2020-07-06 10:25:34 EDT
I previously shared the following errors with Netlify:

1. 

Failed during stage 'deploying site': Failed to execute deploy: Error: deploy timed out while waiting to enter states: prepared,ready https://app.netlify.com/sites/jakartaee-specifications/deploys/5eebcd0388242400079c2865

2. 

1:31:38 PM: Build ready to start
1:31:48 PM: Error scheduling build https://app.netlify.com/sites/jakartaee-specifications/deploys/5eeba4fa3911000008ef976f

3.

4:37:16 PM: Failed during stage 'deploying site': Failed to execute deploy: Put https://api.netlify.com/api/v1/sites/879ca792-5ec6-42d5-a9e7-d3f7541acd94/deploys/5ee3e6dbefe2200008e4206b: context deadline exceeded https://app.netlify.com/sites/jakartaee-specifications/deploys/5ee3e6dbefe2200008e4206b

This was their response:

There's a few different issues here. You've been very unlucky, let me say!

The error scheduling build is, I believe, associated with an outage. This is an us error so I do apologise!

The 'context deadline exceeded' was a bug which we mopped up 15 days ago. Again, there was an associated degradation in service.

The 'Failed to execute deploy: Error: deploy timed out while waiting to enter states' is because we have a 5 minute timeout between build-ends and upload-ends so I've gone ahead and bumped this up to 15 minutes for you!

---

Kevin, it seems that Netlify had a few serious issues in the last few weeks.


To answer your original question: Since we can't add any new users to our account, I would recommend that you --amend your comment and push it back up for review. This will trigger a new build.
Comment 6 Kevin Sutter CLA 2020-07-13 12:48:56 EDT
Thanks for the information about amending the comment to force a re-build!  That should be sufficient.