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Bug 506378

Summary:	can't invalidate ECA, can't sign ECA
Product:	Community	Reporter:	Ulf Caspers <UCaspers>
Component:	Accounts.eclipse.org	Assignee:	Eclipse Web <webdev>
Status:	RESOLVED FIXED	QA Contact:
Severity:	normal
Priority:	P3	CC:	chris.guindon, chrisguindon84+new9, eric.poirier, thatnitind, webmaster
Version:	unspecified
Target Milestone:	---
Hardware:	PC
OS:	Windows NT
Whiteboard:

Description Ulf Caspers

2016-10-22 04:12:01 EDT

I signed my ECA yesterday and try to push a commit to gerrit now, but it is rejected stating:
"error: The author does not have a current Eclipse Contributor Agreement (ECA) on file."

My name and email address are the same in the commit message and in my Eclipse account - same letters - same case. The last line in my commit message reads:
Signed-off-by: Ulf Caspers <ucaspers@hotmail.com>

When I look at my ECA tab in my Eclipse Account Settings there is only a link to the ECA page and a button allowing me to invalidate my ECA.

If I go to the ECA page and try to sign or validate my ECA I'm send back to the ECA tab with a new line with a blue background saying:
"The Eclipse Contributor Agreement that we have on record for you will expire on 2019-10-21"

If I push the "invalidate ECA" button a red message appears saying:
"We were unable to invalidate the CLA we have on record. (LDAP-02)"

What do I have to do to have my ECA accepted by Gerrit?

Comment 1 Eric Poirier

2016-10-24 09:50:11 EDT

Hi Ulf,

We were having problems with our databases and Friday night and it might be the cause of your problem.

Can you try to invalidate again your ECA and resign it?

Thanks.

Comment 2 Ulf Caspers

2016-10-25 00:32:11 EDT

The situation hasn't changed. I still can't invalidate my ECA and I can't sign a new one.

Comment 3 Nitin Dahyabhai

2016-10-25 14:45:10 EDT

Although less of an issue so far, my links in Bugzilla show that I haven't signed it, but the page for signing says "The Eclipse Contributor Agreement that we have on record for you will expire on 2019-09-01" (which seems unusually far ahead?).

Comment 4 christopher guindon

2016-10-25 14:47:56 EDT

(In reply to Ulf Caspers from comment #2)
> The situation hasn't changed. I still can't invalidate my ECA and I can't
> sign a new one.

There was an issue with our new account moderation tool and I deployed a patch to fix it a few minutes ago.

I did a few tests and it's working for me now, can you confirm?

Comment 5 christopher guindon

2016-10-25 14:52:46 EDT

(In reply to Nitin Dahyabhai from comment #3)
> Although less of an issue so far, my links in Bugzilla show that I haven't
> signed it, but the page for signing says "The Eclipse Contributor Agreement
> that we have on record for you will expire on 2019-09-01" (which seems
> unusually far ahead?).

A cla is valid for 3 years. The date is correct if you signed in on Sept 1st, 2016.

If the bugzilla sign says you did not sign the CLA, it means that you are not in the cla group.

Can you try revoking it and re-siging it?

Comment 6 Ulf Caspers

2016-10-25 16:08:42 EDT

(In reply to christopher guindon from comment #4)
> (In reply to Ulf Caspers from comment #2)
> > The situation hasn't changed. I still can't invalidate my ECA and I can't
> > sign a new one.
> 
> There was an issue with our new account moderation tool and I deployed a
> patch to fix it a few minutes ago.
> 
> I did a few tests and it's working for me now, can you confirm?

Signing a new ECA worked for me now. But at time of writing these lines my ECA sign in bugzilla is still red. I will try a new push to gerrit on thursday and report the results here.

Comment 7 Christopher Guindon

2016-10-25 16:19:35 EDT

(In reply to Ulf Caspers from comment #6)
> (In reply to christopher guindon from comment #4)
> > (In reply to Ulf Caspers from comment #2)
> > > The situation hasn't changed. I still can't invalidate my ECA and I can't
> > > sign a new one.
> > 
> > There was an issue with our new account moderation tool and I deployed a
> > patch to fix it a few minutes ago.
> > 
> > I did a few tests and it's working for me now, can you confirm?
> 
> Signing a new ECA worked for me now. But at time of writing these lines my
> ECA sign in bugzilla is still red. I will try a new push to gerrit on
> thursday and report the results here.

You are not seeing the new eca badge because your browser is caching the previous image.

I see the green badge next to your name, it looks like everything is working! Keep me posted if you experience any other issues.

Comment 8 Nitin Dahyabhai

2016-10-25 16:23:11 EDT

(In reply to christopher guindon from comment #5)
> If the bugzilla sign says you did not sign the CLA, it means that you are
> not in the cla group.
> 
> Can you try revoking it and re-siging it?

Looks better.

Comment 9 Christopher Guindon

2016-10-26 10:22:08 EDT

(In reply to Nitin Dahyabhai from comment #8)
> (In reply to christopher guindon from comment #5)
> > If the bugzilla sign says you did not sign the CLA, it means that you are
> > not in the cla group.
> > 
> > Can you try revoking it and re-siging it?
> 
> Looks better.

Awesome! Looks like things are back to normal!

Thanks everyone for your time and feedback to get this resolved!