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Bug 420781

Summary:	Activate email_in.pl to allow responding to bugs via email
Product:	Community	Reporter:	Markus Kuppe <bugs.eclipse.org>
Component:	Bugzilla	Assignee:	Eclipse Webmaster <webmaster>
Status:	RESOLVED WONTFIX	QA Contact:
Severity:	enhancement
Priority:	P3	CC:	a9016009, denis.roy, marc.khouzam, pwebster
Version:	unspecified
Target Milestone:	---
Hardware:	All
OS:	All
Whiteboard:

Description Markus Kuppe

2013-10-31 02:55:05 EDT

Hi,

with email_in.html [1] activate, users could just respond to a bugzilla email notification within the email program. This is especially helpful on devices (e.g. Android) where there is no good app for Android. Btw. Bugzilla's webfrontend isn't made for mobile devices.

(The money I save because I don't have to spend it overpriced and only partially working Android apps will go into the webmaster thirst fund)

[1] http://www.bugzilla.org/docs/3.0/html/api/email_in.html

Comment 1 Markus Kuppe

2013-11-02 05:35:57 EDT

To handle security two authentication mechanism come into mind.

a) Sign mails and compare to committer pubkey on record (EF is AFAIK missing the second part of the equation)
b) Do authentication at SMTP level (requires a (dedicated) SMTP server that is hooked to the EF LDAP system)

Comment 2 Markus Kuppe

2013-11-02 05:51:07 EDT

Anticipating bug #411358, option a) seems the better approach.

Comment 3 Denis Roy

2013-11-06 09:23:48 EST

> Btw. Bugzilla's webfrontend isn't made for mobile devices.

I think we'd be better served (in terms of security, decreased complexity, and improved usability) by a mobile-enabled web UI for Bugzilla.

I've CC'd myself to these two bugs:
https://bugzilla.mozilla.org/show_bug.cgi?id=101865
https://bugzilla.mozilla.org/show_bug.cgi?id=662605

Comment 4 Markus Kuppe

2013-11-06 09:34:10 EST

(In reply to Denis Roy from comment #3)
> I think we'd be better served (in terms of security, decreased complexity,
> and improved usability) by a mobile-enabled web UI for Bugzilla.

Mobile is just one part of the story. Even my desktop workflow would greatly be improved if I can just hit on reply in a mail.

Comment 5 Markus Kuppe

2013-11-14 12:40:09 EST

(In reply to Denis Roy from comment #3)
> > Btw. Bugzilla's webfrontend isn't made for mobile devices.
> 
> I think we'd be better served (in terms of security, decreased complexity,
> and improved usability) by a mobile-enabled web UI for Bugzilla.
> 
> I've CC'd myself to these two bugs:
> https://bugzilla.mozilla.org/show_bug.cgi?id=101865
> https://bugzilla.mozilla.org/show_bug.cgi?id=662605

Does this mean WONTFIX for this bug?

Comment 6 Denis Roy

2013-11-14 13:16:37 EST

> Does this mean WONTFIX for this bug?

Not at all.  However, I'm sure you'll agree implementing this securely is not trivial.

Comment 7 Markus Kuppe

2013-11-14 13:21:24 EST

(In reply to Denis Roy from comment #6)
> > Does this mean WONTFIX for this bug?
> 
> Not at all.  However, I'm sure you'll agree implementing this securely is
> not trivial.

Let me/us know if we can help.

Comment 8 Denis Roy

2015-01-22 11:12:24 EST

I'm not sure how we can implement authentication in a reasonable way via email.

Comment 9 Denis Roy

2016-04-11 15:31:22 EDT

*** Bug 491463 has been marked as a duplicate of this bug. ***