Some Eclipse Foundation services are deprecated, or will be soon. Please ensure you've read this important communication.

Bug 370861

Summary:	First time in my life I tried the forum, it told me I was 'permanently banned' !!!
Product:	Community	Reporter:	Chip Coades <chip.coades+eclipse>
Component:	Forums and Newsgroups	Assignee:	Forums and Newsgroups inbox <forums-inbox>
Status:	RESOLVED FIXED	QA Contact:
Severity:	normal
Priority:	P3	CC:	webmaster
Version:	unspecified
Target Milestone:	---
Hardware:	PC
OS:	Windows XP
Whiteboard:

Description Chip Coades

2012-02-07 13:06:35 EST

Build Identifier: Just the website

http://www.eclipse.org/forums/index.php/e/

I logged in as chip.coades@gmail.com and it told me I'd already been banned.  If my eclipse.org login is not good for the forum, you should have told me...

Firefox 10.0 keeps on complaining that the "Connection is reset".  I have to reaload the forum.

At one point I entered my email address as "chip.coades+eclipse@gmail.com" so I would be able to filter out eclipse mail if need be.  Is the plus sign the problem?

I cannot log out or even attempt to log in.  Clearing my cookies appears to have broken the website -- I get blank web pages.

Reproducible: Always

Steps to Reproduce:
1. Try to log in.
2. It says "Welcome back, Chip!"
3. I hit 'continue' since I haven't donated, and it comes up with the 'permanently banned' message.

Comment 1 Denis Roy

2012-02-07 13:30:14 EST

Don't take it personally, this is just a glitch.

In fact, I think I know what's going on.  Let me investigate.

Comment 2 Denis Roy

2012-02-07 15:01:58 EST

The + sign was causing us grief... I've fixed that.  When you get a moment, can you please try logging in again at https://dev.eclipse.org/site_login/ ?

Thanks

Comment 3 Chip Coades

2012-02-07 19:22:24 EST

Yeah, I've set up my login to always use the plus sign.  I use a password manager so I don't even type in my address any more.

I tried it again and I got a totally blank web page again at 
https://mail.google.com/mail/?ui=2&view=bsp&ver=ohhl4rw8mbn4

Oh wait, that makes no sense!
Hitting the "Continue >" button from "https://dev.eclipse.org/site_login/" sends me to gmail.  And it's the gmail page that is totally blank.  Going back and hovering over the "Continue>" button shows the gmail address at the bottom of the FF screen.  

So I did a view-source and the link explicitly points there, with an image of continue.png. So the gmail address is being written by your server into the web page, no JavaScript involved.

Is that anything like normal?

Comment 4 Chip Coades

2012-02-07 19:27:33 EST

Ah, I see.  'return to previous page' is a link to the same gmail page.  both links get the same URL.

I think I've inadvertently sabotaged your regular expressions.  If you ask me to, I'll change my email address to a simpler address, or make a new registration.  

If you want to keep on debugging your system (the email address is valid according to the RFC), I'll keep plugging away at it along with you.

Comment 5 Denis Roy

2012-02-08 13:19:01 EST

Hi Chip,

Thanks for your help.  I've fixed the problem with new registrations with "+" symbols in the email address being banned from the forums.

As for the login, yes, the Continue button brings you back to the page you were on before hitting the login.  In most cases, that's a forum post to which one wants to reply to, but they're not logged in.

At this time, you should be able to log in at https://dev.eclipse.org/site_login/ and, without hitting continue, you should be able to make your way onto the forums without being "banned"  :)

Thanks for your help in resolving this.