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Bug 367717

Summary:	Unable to reset password
Product:	Community	Reporter:	Miles Parker <milesparker>
Component:	Website	Assignee:	phoenix.ui <phoenix.ui-inbox>
Status:	RESOLVED FIXED	QA Contact:
Severity:	normal
Priority:	P3	CC:	aleherb+eclipse, david_williams, wayne.beaton
Version:	unspecified
Target Milestone:	---
Hardware:	Macintosh
OS:	Mac OS X - Carbon (unsup.)
Whiteboard:

Description Miles Parker

2012-01-02 14:31:23 EST

My password is expiring tmrw and I've been trying to update it for the last week or so. I can log in to the portal, but when I enter the same password as in the portal (verified from my Apple Keychain) I get:

"Eclipse.org password change

Your current password is incorrect. Your password has NOT been changed."

I don't mind just triggering an auto-reset instead, but I can't make that work. When I try checking the auto-generate option, the system is still expecting a new password, but then I enter both, I get an error as well.

Comment 1 David Williams

2012-01-02 16:28:16 EST

ditto. 

I my case, I let it "expire" ... but, can still login to bugzilla with "old" one, at least bugzilla (haven't tried other systems). 

We must be under "holiday rules". :)

Comment 2 Anton Leherbauer

2012-01-03 10:05:52 EST

I experience the exact same issue on Windows 7 with Firefox and IE.

Comment 3 Denis Roy

2012-01-03 13:42:53 EST

Miles, David, does it work if you use the new account/password facility?

https://dev.eclipse.org/site_login/

Comment 4 Miles Parker

2012-01-03 13:57:13 EST

Why yes, it does. :)

Comment 5 David Williams

2012-01-03 14:03:01 EST

(In reply to comment #3)
> Miles, David, does it work if you use the new account/password facility?
> 
> https://dev.eclipse.org/site_login/

Me too. That page/dialog allowed me to change it. I used my email address and old password to login, followed the "change name, email, or password" link, and 1) it remembered by old password! (yeay!) and 2) had new password filled in with something (starred out) which I just pasted over, with my new password (in both boxes, for confirmation) and 3) it took it! 4) I then tested logging on to "portal" using my committer id (not email) and that worked! ... I'll try cvs later :) 

So, guess old "tools" route needs to be redirected? And/or instructions in "about to expire" email changed (quoted below) since it currently mentions "tools" route and committer id .. maybe id doesn't matter?) 

= = = =

To change it, please connect to http://portal.eclipse.org using your CVS/SVN/Git credentials(not your bugzilla credentials), then find the '[tools]' link
 located in the 'Eclipse Projects' widget, and use the Change My Eclipse.org Password feature.

= = = =

Comment 6 Denis Roy

2012-01-03 16:34:40 EST

Good to know.  I'm not sure what's borked with the Portal password change thing, but I'll remove it, redirect it and change the notification email to point you to the right place.

Comment 7 Wayne Beaton

2012-04-03 16:18:44 EDT

I believe that this more correctly belongs with the Website now that we've moved to an SSO solution.

Comment 8 Denis Roy

2012-04-04 16:43:50 EDT

I haven't removed the entry from the portal, but the old Committer Tools password reset now sends you to the site login reset, and the email message has been updated.