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Bug 339979

Summary:	Helios Help Center -> Service unavailable!
Product:	Community	Reporter:	Markus Knauer <mknauer>
Component:	Servers	Assignee:	Eclipse Webmaster <webmaster>
Status:	RESOLVED WORKSFORME	QA Contact:
Severity:	normal
Priority:	P3	CC:	modisco.web-inbox, nicolas.bros
Version:	unspecified
Target Milestone:	---
Hardware:	Other
OS:	All
URL:	http://help.eclipse.org/helios/index.jsp
Whiteboard:

Description Markus Knauer

2011-03-15 04:26:17 EDT

The Helios Help at http://help.eclipse.org/helios/index.jsp shows a

  Service unavailable!
  Error 503

to me. I couldn't find any other bug reports related to this but maybe it is connected to some other server problems yesterday. Most of the older help centers are working.

Comment 1 Eclipse Webmaster

2011-03-15 09:47:42 EDT

Fixed.

-M.

Comment 2 Nicolas Bros

2011-03-26 12:52:03 EDT

I am getting an "Error 503" right now on:
http://help.eclipse.org/helios/index.jsp

Comment 3 Nicolas Bros

2011-03-28 06:16:56 EDT

Note that it's working with:
http://help.eclipse.org/galileo/index.jsp

But it is still not working with:
http://help.eclipse.org/helios/index.jsp

I'm reopening this bug.

Comment 4 Eclipse Webmaster

2011-03-28 10:22:35 EDT

The help service has been restarted.

-M.

Comment 5 Markus Knauer

2011-04-10 10:40:56 EDT

...reopening... it happened again. Maybe we should have a deeper look into this as it happens every few weeks and we don't know the root cause.

Comment 6 Denis Roy

2011-04-11 11:18:50 EDT

It seems to crash because it's out of memory.  Here's the command we use to launch... Any suggestions, other than just increasing those 256 numbers to 512?


/usr/bin/java -Xmx256m -XX:MaxPermSize=256m -XX:+HeapDumpOnOutOfMemoryError 
-classpath [snip]/org.eclipse.help.base_3.5.0.v201005271700.jar 
org.eclipse.help.standalone.Infocenter -clean -command start -eclipsehome 
[snip]/eclipse -port 8088 -nl en -locales en 
-plugincustomization [snip]/eclipse/plugin_customization.ini &

Comment 7 Denis Roy

2011-08-12 14:12:37 EDT

We've finally summoned the courage to open a bug against platform/ua and have attached a heap dump.  No matter how much PermGen we'd allocate, we'd always end up running out, so I'm assuming there's a leak somewhere.