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Bug 334356

Summary:	Account Disabled - not a committer
Product:	Community	Reporter:	Marcel Bruch <marcel.bruch>
Component:	IPZilla	Assignee:	Eclipse Foundation IPZilla inbox <foundation.ipzilla-inbox>
Status:	VERIFIED FIXED	QA Contact:
Severity:	normal
Priority:	P3	CC:	janet.campbell, sharon.corbett, webmaster
Version:	unspecified
Target Milestone:	---
Hardware:	PC
OS:	Mac OS X - Carbon (unsup.)
Whiteboard:

Description Marcel Bruch

2011-01-14 04:07:57 EST

After I started some CQs in IPZilla I now get the error message "Account Disabled - not a committer". I would expect to have this right.

login: bruch@st.informatik.tu-darmstadt.de
project: eclipse.recommenders

Posting here at the suggestion of Chris Aniszczyk.

Thanks,
Marcel

Comment 1 Sharon Corbett

2011-01-14 09:03:21 EST

Hi Marcel;

I've checked our internal system and your committer account is still in good standing with no apparent changes in that system since your account was arranged just a few days ago.

However, can you ensure your bugzilla email address is the same as the one we have for your committer account (the one you noted above).  Eclipse committers log into Ipzilla with their bugzilla account.  As such, these email addresses must be the exact in order that we can make the committer <-> bugzilla account connection.

I'll stand by.

Kind Regards,
Sharon

Comment 2 Marcel Bruch

2011-01-14 09:47:22 EST

Hi Sharon,

thanks for looking. I just verified that I actually use the same username and password for Bugzilla and IPZilla. I entered credentials both manually and per copy&paste from a text file - I can access Bugzilla but not IPZilla.

Can you check that IPZilla uses "bruch@st.informatik.tu-darmstadt.de"?  I use a shorter address in my mails: "bruch@cs.tu-darmstadt.de" Maybe something got mixed up here? Also my secondary address might haven been used? marcel.bruch@gmail.com?

Thanks,
Marcel

> However, can you ensure your bugzilla email address is the same as the one we
> have for your committer account (the one you noted above).  Eclipse committers
> log into Ipzilla with their bugzilla account.  As such, these email addresses
> must be the exact in order that we can make the committer <-> bugzilla account
> connection.

Comment 3 Sharon Corbett

2011-01-14 09:55:18 EST

Hi Marcel;

Yes, I can confirm your committer account is using "bruch@st.informatik.tu-darmstadt.de".

It's time to call in Webmaster to help.  Therefore, I am adding Matt to this bug.

Hi Matt:  Can you help Marcel out?

Thanks,
Sharon

Comment 4 Eclipse Webmaster

2011-01-14 10:05:34 EST

Ok should all be good now.

-M.

Comment 5 Marcel Bruch

2011-01-14 10:10:46 EST

Works. Thanks!