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Bug 334273

Summary:	Voice conferencing system is less than optimal
Product:	Community	Reporter:	Jeff McAffer <jeffmcaffer>
Component:	CommitterTools	Assignee:	Eclipse Webmaster <webmaster>
Status:	RESOLVED FIXED	QA Contact:
Severity:	normal
Priority:	P3	CC:	andrea.ross, caniszczyk, david_williams, gunnar, mike.milinkovich, mober.at+eclipse, pascal, wayne.beaton
Version:	unspecified
Target Milestone:	---
Hardware:	PC
OS:	Mac OS X - Carbon (unsup.)
Whiteboard:

Description Jeff McAffer

2011-01-13 11:16:13 EST

(no idea where this bug should be filed so putting it in CommitterTools to start)

For some months now the Foundation sponsored voice conferencing system has been causing trouble.  Generally speaking I (and several others around the world) call in using Skype.  More than half the time the call in code entered is not recognized.  When that happens, some portion of the time we get connected to an operator who takes the code, grills us about how we are calling in, reminds us that Skype is not supported and then connects us to the call.  Frequently I have to scramble to find a land line (not often easy if travelling, or expensive if 800 service not available).  Even when a land line is used the call in number is often busy or simply does not connect. This is especially bad when you are the moderator for the call.

In short I don't think that ACT (I think that is the provider) is meeting our needs.  With such a geographically diverse community of tech enabled people it is inevitable that Skype will be a major player.  Using a service that is not skype enabled does not fit that model.

Comment 1 Wayne Beaton

2011-01-13 11:39:01 EST

It took me at least a dozen attempts today to just get past the busy signal using both the 877 and 416 numbers.

Comment 2 Pascal Rapicault

2011-01-13 11:44:49 EST

I have been running into issues similar to those reported by Jeff.

Comment 3 David Williams

2011-01-13 12:01:32 EST

I too had trouble, but maybe different? dialed in to "US number", using passcode on wiki page at 
http://wiki.eclipse.org/Architecture_Council/Meetings/January_13_2011

First time, seemed to connect, but silence for a minute or so. 

Hung up, redialed, and after a 2-3 minutes heard a message that "the moderator code has already been used, please hang up and dial back in". 
So, I did ... even though pretty sure I did not use moderator code ... this time, after 5 or 10 minutes, asked who else was on ... there were 5 or 7 of us ... all of us had dialed in on "the US number". One person said they tried the Canadian one, but that it didn't work. 

Martin (or no other Canadians :) seemed to be on the call by 11:13, so I gave up and dropped off. :(

Comment 4 David Williams

2011-01-13 12:03:11 EST

(In reply to comment #3)

Oh, and I was not using Skype ... plain 'ol Verizon cell phone.

Comment 5 Denis Roy

2012-03-23 11:07:48 EDT

Adding Andrew to this.

Comment 6 Andrea Ross

2012-03-23 11:18:48 EDT

Our new asterisk facility (http://wiki.eclipse.org/Asterisk) should solve most of this.

SkypeOut users should have no trouble calling into our conference system. Quality will depend on a number of variables but most importantly will be the network bandwidth/latency of the Skype user.

An option that once existed, Skype to asterisk is no longer for sale: http://www.digium.com/en/products/software/skypeforasterisk.php
It provided proprietary software that enabled Skype users to connect to Asterisk directly.

Using a SIP client is also a good option.

Should we close this bug?

Comment 7 Denis Roy

2012-03-23 13:08:32 EDT

Agreed.  Please open new bugs if you're still experiencing issues with Asterisk-driven conference calls.