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Bug 332058

Summary:	My bugzilla login doesn't work on IPZilla
Product:	Community	Reporter:	Susan McCourt <susan>
Component:	IPZilla	Assignee:	Eclipse Foundation IPZilla inbox <foundation.ipzilla-inbox>
Status:	RESOLVED FIXED	QA Contact:
Severity:	major
Priority:	P3	CC:	barb.cochrane, janet.campbell, sharon.corbett
Version:	unspecified
Target Milestone:	---
Hardware:	PC
OS:	Windows 7
Whiteboard:

Description Susan McCourt

2010-12-07 12:24:24 EST

I tried to access IPZilla and my bugzilla credentials aren't working.  They have worked in the past.

I know I'm using the right credentials because I'm logged in here on bugzilla successfully.  I tried several times just in case I fumble-fingered something.

Under what circumstances could this happen?

This summer I did change my bugzilla email id and subsequently changed it back, could this have caused a problem?  Just grasping at straws here.

Comment 1 Sharon Corbett

2010-12-07 13:02:46 EST

Hi Susan:

The email address associated with your committer account is your gmail.com email.  If your bugzilla email address is not your gmail address, our system can't make the committer <-> bugzilla account connection.

From here, you can either change your BZ email address, or we can update the
email address of your committer records.  Which would you prefer?

Every now and then there is an odd case that requires webmaster's intervention where the sql table understands a mismatch and thinks the person is not a committer when they are.  If that happens, we will need Webmaster to help.

I'll stand by.

Regards,
Sharon

Comment 2 Susan McCourt

2010-12-08 13:51:20 EST

(In reply to comment #1)
> Hi Susan:
> 
> The email address associated with your committer account is your gmail.com
> email.  If your bugzilla email address is not your gmail address, our system
> can't make the committer <-> bugzilla account connection.

Yikes..! 
I didn't realize that I had not changed my committer email back to my IBM address.  I changed both to gmail this summer and thought I had changed them both back.  Apparently not.  I prefer to change the committer record, which I've just done in the portal.  How long will it take to synch up?

Thanks for the quick response!

Comment 3 Susan McCourt

2010-12-09 12:08:19 EST

works today.  Thanks.