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Bug 330881

Summary:

Not Converting reports to PDF on Windows 7 System

Product:

z_Archived

Reporter:

Manish <manish_ranga87>

Component:

BIRT

Assignee:

Birt-Report-inbox <Birt-Report-inbox>

Status:

RESOLVED NOT_ECLIPSE

QA Contact:

Xiaoying Gu <bluesoldier>

Severity:

critical

Priority:

CC:

bluesoldier, manish_ranga87

Version:

unspecified

Target Milestone:

3.7.0

Hardware:

OS:

Windows 7

URL:

http://www.frontlinefbs.com:8080/Ethrymax.RIS/frameset?__report=birtreports/FoodDescriptionReport.rptdesign&categoryId=70996&imageFlag=1&id=0&view=0&customerId=2514&locationName=--%20All%20--&conceptName=--%20All%20--&reportName=FoodDescriptionReport&__format=pdf

Whiteboard:

Obsolete

Attachments:

Description	Flags
This is what it is displaying when i click on pdf icon n left top of the page.	none
this one speaks about hanging of the page after saving or clicking cancel button.	none
Check all 3 options in pdf reader	none

Description Manish

2010-11-23 01:48:06 EST

Build Identifier: 

When i am opening a report and trying to convert it to PDF format, it is not converting rather it is asking to save the file and then should open it to view the report and hangs on like that.Can any one help me on this please. Its a serious issue.

Reproducible: Always

Steps to Reproduce:
1.Open up a report
2.Click on the pdf icon to convert it to .pdf
3.Then it is asking to save the file rather than converting it to pdf.

Comment 1 Manish

2010-11-23 01:53:57 EST

Created attachment 183632 [details]
This is what it is displaying when i click on pdf icon n left top of the page.

please check the attachment.

Comment 2 Manish

2010-11-23 01:55:43 EST

Created attachment 183633 [details]
this one speaks about hanging of the page after saving or clicking cancel button.

Comment 3 Xiaoying Gu

2010-11-23 05:15:48 EST

Have you installed Adobe Reader on your client machine?

Could you please check your Adobe Reader preference settings? (see attached screenshot)

Comment 4 Xiaoying Gu

2010-11-23 05:17:53 EST

Created attachment 183655 [details]
Check all 3 options in pdf reader

Comment 5 Xiaoying Gu

2010-11-24 01:00:02 EST

This issue only exists on windows7 + IE8 + pdf, and it's not a BIRT specific issue. It's a common pdf document issue on windows 7.

Please see adobe forum: http://forums.adobe.com/message/2047360#2047360 
The possible workaround from forumns are:
1. user Fireforx
2. change settings to do NOT open pdf in the browser
3. add the site to trusted sites of IE.

Set as NOT_ECILPSE.