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Bug 314266

Summary: Eclipse Help does not open
Product: [Eclipse Project] Platform Reporter: Lars Vogel <Lars.Vogel>
Component: User AssistanceAssignee: platform-ua-inbox <platform-ua-inbox>
Status: CLOSED WORKSFORME QA Contact:
Severity: normal    
Priority: P3 CC: cgold, Lars.Vogel, prakash
Version: 3.6   
Target Milestone: ---   
Hardware: PC   
OS: Windows XP   
Whiteboard:
Attachments:
Description Flags
Screenshot
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Screenshot none

Description Lars Vogel CLA 2010-05-25 09:28:37 EDT
Created attachment 169826 [details]
Screenshot

I downloaded Eclipse 3.6 RC1. I select Help -> Help Contents and a IE window opens telling me that it can not display the help (screenshot attached).

I'm using Windows XP with SP2 and Internet Explorer 7.

Eclipse Build-ID I20100513-1500 

Best regards, Lars
Comment 1 Prakash Rangaraj CLA 2010-05-26 04:23:02 EDT
Lars,
   I sometimes get this when the "Work Offline" menu is checked in FF. I don't have IE, but is there anything like that? Is it reproducible always? even with other browsers set as the default one?
Comment 2 Lars Vogel CLA 2010-05-26 04:32:13 EDT
How can I select another browser? My default browser is FF but still the Eclipse Help opens IE.
Comment 3 Prakash Rangaraj CLA 2010-05-26 04:47:43 EDT
You can configure which browser Eclipse should use. Preferences->General->Web Browser.
Comment 4 Lars Vogel CLA 2010-05-26 04:55:45 EDT
Created attachment 169952 [details]
Screenshot

Firefox is set to standard (see screenshot) but still Help -> Help Contentes tries to use IE. 

How can I see the URL which should be used by the help? I can then test with FF.
Comment 5 Prakash Rangaraj CLA 2010-05-26 05:12:23 EDT
(In reply to comment #4)
> Created an attachment (id=169952) [details]
> Screenshot
> 
> Firefox is set to standard (see screenshot) but still Help -> Help Contentes
> tries to use IE. 

   Probably you installed/upgraded Firefox after the setting is saved? What happens when you set it to the 'Default system web browser' and FF is the system default?

> How can I see the URL which should be used by the help? I can then test with
> FF.

    Not sure. I guess the port is dynamically decided. Probably using netstat and finding the port and then using this URL might help: http://127.0.0.1:<portNumber>/help/index.jsp
Comment 6 Prakash Rangaraj CLA 2010-05-31 00:49:29 EDT
I'm moving this to UA.
Comment 7 Chris Goldthorpe CLA 2010-06-02 12:53:42 EDT
In order to use an external browser with help you need to also set the preference to open help contents in an external browser. This is done on the preference page titled "Help".

It's hard to tell why you are not able to connect to the help server, the most likely reason is that a firewall or your network settings are preventing you from accessing the server. It's also possible that the server was unable to start. Were there any error messages in the log?
Comment 8 Lars Vogel CLA 2010-06-29 18:08:34 EDT
I switch machines and now this is working. This must be related to my weird notebook and can be closed.