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Bug 250131

Summary: Unable to pass moderation on eclipse-dev
Product: Community Reporter: Paul Webster <pwebster>
Component: MailingListsAssignee: Eclipse Webmaster <webmaster>
Status: RESOLVED NOT_ECLIPSE QA Contact:
Severity: normal    
Priority: P3 CC: john.arthorne
Version: unspecified   
Target Milestone: ---   
Hardware: PC   
OS: All   
Whiteboard:
Attachments:
Description Flags
Screen shot none

Description Paul Webster CLA 2008-10-08 13:13:24 EDT
When John was moderating my message to eclipse-dev, there was no checkbox to clear the requirement for moderation in the future for my pwebster@alumni.uwaterloo.ca address.  John mentioned this happened last time I posted to the list.

https://dev.eclipse.org/mailman/listinfo/eclipse-dev

PW
Comment 1 John Arthorne CLA 2008-10-08 13:34:55 EDT
Created attachment 114574 [details]
Screen shot

This is a mystery to me. For everyone else, there is a "Clear this member's moderate flag" option on the moderator page. For messages from Paul, this option is not to be found.  We were wondering if it was because he has a reply-to: that points to another email account.
Comment 2 Eclipse Webmaster CLA 2008-10-08 13:50:37 EDT
This is happening because pwebster@alumni.uwaterloo.ca is not subscribed to the list, and as such the moderation bit cannot be cleared.

Solutions here are: subscribe pwebster@alumni.uwaterloo.ca to the list or make sure that messages are sent from the account that was previously subscribed.

-M.
Comment 3 Eclipse Webmaster CLA 2008-10-08 13:53:51 EDT
Interesting,  while Paul isn't subscribed his address is on the blanket accept list.

I'll reopen this while I dig further into the logs.

-M.
Comment 4 Paul Webster CLA 2008-10-08 14:00:49 EDT
I was able to get eclipse-dev to mail me a password reminder for:

eclipse-dev list: member options for user pwebster@alumni.uwaterloo.ca

and asking it about paulweb515@gmail.com results in an invalid email address complaint.

PW
Comment 5 Eclipse Webmaster CLA 2008-10-08 14:32:43 EDT
Well, it looks like Johns hunch is correct.  After digging through the mail
server logs I found this:

Oct  8 12:36:29 postfix/qmgr[66607]: 30A592C4A2: from=<paulweb515@XXX.XXX>,
size=3290, nrcpt=1 (queue active)
Oct  8 12:36:30 postfix/local[235181]: 30A592C4A2:
to=<eclipse-dev@eclipse.org>, relay=local, delay=2, status=sent (delivered to
command: /home/apps/mailman/mail/mailman post eclipse-dev)

This indicates that Pauls message was flagged for moderation because it was
sent from an account not registered to the list(Comment #4 confirms this), nor in the accept policy. However mailman was smart(or stupid) enough to use the 'reply-to' header address when creating the moderation message, but ignoring it when posting thus confusing the issue.

Either of the previous solutions should work here as well.  Re-closing as
NOT_ECLIPSE, since this really seems to be a userland issue.

-M.
Comment 6 Paul Webster CLA 2008-10-08 14:39:35 EDT
(In reply to comment #5)
> Either of the previous solutions should work here as well.  Re-closing as
> NOT_ECLIPSE, since this really seems to be a userland issue.

Makes sense ... I've switched my subscriptions to all be pwebster@alumni.uwaterloo.ca, and now at least the addresses and mail-list-passwords all agree.

I'll just wait for my next eclipse-dev opportunity to test it out, though :-)

PW