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Bug 203066

Summary:	need to add a /support page.
Product:	Community	Reporter:	Nobody - feel free to take it <nobody>
Component:	Website	Assignee:	phoenix.ui <phoenix.ui-inbox>
Status:	RESOLVED FIXED	QA Contact:
Severity:	normal
Priority:	P3	CC:	denis.roy, gunnar, nathan, wayne.beaton
Version:	unspecified
Target Milestone:	---
Hardware:	Other
OS:	Linux
Whiteboard:

Description Nobody - feel free to take it

2007-09-12 09:43:53 EDT

So I received another phone call today inquiring about support for Eclipse.  While we don't often get these calls, we still do get them.

I'm proposing a simple page located at www.eclipse.org/support that says something like
<begin page>

The Eclipse foundation does not provide support for any of the software provided.  We do however provide support for issues with our website and services offered to committers and member companies.

If you would like support for Eclipse software please try the newsgroups.  Or you could also try the following companies who provide support on a pay basis

<list of companies here>

Thanks and Good Luck!

<end page>

-Matt.

Comment 1 Wayne Beaton

2007-09-12 15:17:08 EDT

I love the "good luck" part.

Some of this is captured in the FAQ, but it might not be a bad idea to separate it out into it's own area.

We can include pointers to the newsgroup, FAQs, bugzilla, and Wiki. We can also include links to member companies that provide services and support.

Do you envision a link in the main menu bar? Or just a link of the main page?

Comment 2 Gunnar Wagenknecht

2007-09-13 01:16:21 EDT

(In reply to comment #1)
> Do you envision a link in the main menu bar? Or just a link of the main page?

+1 for a link in the main menu bar and all the other ideas in your comment. The support page should become *the* new landing page for everybody that needs help.

Maybe not in the first run, but the list of companies could be database/feed driven and rotating.

Comment 3 Denis Roy

2007-09-13 07:10:15 EDT

Doesn't EPIC have a services section we could leverage?

Comment 4 Wayne Beaton

2007-09-13 08:36:38 EDT

(In reply to comment #3)
> Doesn't EPIC have a services section we could leverage?
> 

Yes. We should use that.

I wonder if we can add this to Nathan's list for Q4...

Comment 5 Nathan Gervais

2007-09-13 09:10:33 EDT

(In reply to comment #4)
> (In reply to comment #3)
> > Doesn't EPIC have a services section we could leverage?
> > 
> 
> Yes. We should use that.
> 
> I wonder if we can add this to Nathan's list for Q4...
> 

By this do you mean the DB driven part to display service providers or the entire page?

Comment 6 Wayne Beaton

2007-09-13 09:22:49 EDT

I suppose that I can put together the bulk of the page if you can add in the service providers.

Comment 7 Nathan Gervais

2008-01-03 13:44:20 EST

Where are we at with this bug? Still planning on doing this?

Comment 8 Denis Roy

2008-01-04 15:13:27 EST

I added a Support blurb to the contact us page, since that's likely where folks are getting the idea that they can call us:

http://www.eclipse.org/org/foundation/contact.php