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Bug 200090

Summary:	[plan] Serviceability
Product:	[Eclipse Project] Platform	Reporter:	DJ Houghton <dj.houghton>
Component:	UI	Assignee:	Tod Creasey <Tod_Creasey>
Status:	VERIFIED FIXED	QA Contact:
Severity:	enhancement
Priority:	P4	CC:	bokowski, bpasero, bradleyjames, celek, eclipse, equinox.framework-inbox, jacek.pospychala, jeffmcaffer, Konstantin.Scheglov, Michael_Rennie, mik.kersten, mober.at+eclipse, pnehrer, Szymon.Brandys
Version:	3.3	Keywords:	plan
Target Milestone:	3.4
Hardware:	All
OS:	All
Whiteboard:
Bug Depends on:	144035, 202044
Bug Blocks:

Description DJ Houghton

2007-08-15 15:07:49 EDT

We will continue the work, began in R3.3, to make it easier for end users to identify and report runtime problems to the team responsible for the failing component. [Platform UI, Equinox]

Comment 1 Peter Nehrer

2007-09-10 09:48:33 EDT

Is there a more concrete background information on this item? Is it about logging, or end-user error reporting, or something else?

Comment 2 Tod Creasey

2007-09-10 10:01:55 EDT

Szymon could you add a list of the resources for servicability to this bug please?

Comment 3 Martin Oberhuber

2007-09-18 05:37:55 EDT

Bug 144035 ("collect and aggregate automated error reports") seems to be one work item for this, and Mylyn already seems to have some solutions as per Bug 144035 comment 4.

Plugins should be able to register as "log providers", such that at the time an error report is generated, the failing component can provide additional logs it may have collected for the report.

At the time the error report is generated for a failing component, users could also be prompted with a screen to enable additional logging / tracing options, such that even more information is collected when they try to reproduce the same issue right away.

Comment 4 Szymon Brandys

2007-09-18 08:58:03 EDT

Those are useful links
http://wiki.eclipse.org/Platform_UI_Error_Handling
http://wiki.eclipse.org/Status_Handling_Best_Practices

Comment 5 Tod Creasey

2008-04-29 16:48:36 EDT

Marking FIXED as our feature freeze is done.

Comment 6 Tod Creasey

2008-05-20 09:04:28 EDT

Marking verified