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Bug 198440

Summary:	Wiki is painfully slow
Product:	Community	Reporter:	Martin Oberhuber <mober.at+eclipse>
Component:	Wiki	Assignee:	Eclipse Webmaster <webmaster>
Status:	RESOLVED FIXED	QA Contact:
Severity:	major
Priority:	P3	CC:	caniszczyk, Darin_Swanson, denis.roy, Ed.Merks, karl.matthias, wassim.melhem
Version:	unspecified
Target Milestone:	---
Hardware:	PC
OS:	Windows XP
Whiteboard:

Description Martin Oberhuber

2007-07-31 14:27:14 EDT

The Wiki is so painfully slow today that I practically cannot use it.

I suppose it's due to the backend server outage, but while Bugzilla is OK for me the Wiki is really a problem today.

Comment 1 Karl Matthias

2007-07-31 14:36:57 EDT

We're limited to one box at the moment, so there could be intermittent slowness until we've recovered the other system which Denis is working on at the moment.  When you say you "can't use it" I assume that you mean you can't save pages quickly?  Usability seems fine to me for reading pages.

Comment 2 Martin Oberhuber

2007-07-31 14:43:07 EDT

Yes. Logging in, saving a page or getting a preview take about one minute each, on average. That's close to impossible to work, but I'd like to get my meeting minutes / agenda updated.

Comment 3 Denis Roy

2007-07-31 16:08:17 EDT

Anything PHP with sessions is affected by what's happening now. Surfing the Wiki while not being logged in does not exhibit this problem.

While the one backend server has crashed and remains offline, the current backend is also having a problem with file locks.  Happened at 6:26am this morning.

Everything just seems to happen at once. We'll just need to be patient while we work these problems out.

Comment 4 Denis Roy

2007-07-31 21:51:34 EDT

I've tossed PHP session info on a different server temporarily while we fix this.  I'll leave this open until it is resolved permanently.

Comment 5 Denis Roy

2007-08-01 08:11:46 EDT

This is also affecting Planet as well, as the type of file lock that Planet requests isn't available. Planet is currently not updating.

Comment 6 Chris Aniszczyk

2007-08-01 09:18:52 EDT

When planet doesn't update, my day is incomplete :(

Comment 7 Chris Aniszczyk

2007-08-01 09:19:18 EDT

btw, thanks for looking into this so fast guys.

Comment 8 Martin Oberhuber

2007-08-01 12:48:13 EDT

Thanks for finding a workaround so quickly. The Wiki has really been usable as normal today. 

I should also mention that although it had been painfully slow, I had never been disconnected or lost any data. Eventually it all worked, although I had had partially 8 Wiki Edit Save requests open in parallel.

Denis, Karl, Matt & Team - you folks are awesome!

Comment 9 Denis Roy

2007-08-02 16:05:26 EDT

We've switched to our broken but updated backend server, so this is inherently fixed.

Comment 10 Martin Oberhuber

2008-08-05 10:30:53 EDT

FYI, the Wiki is relatively slow again today with frequent timeouts when done editing. Today, that's Servertime Tue 5-Aug-2008 at 10am EDT (4pm CEST)