Some Eclipse Foundation services are deprecated, or will be soon. Please ensure you've read this important communication.

Bug 134441

Summary:	suggestion for improved "access forbidden" error page
Product:	Community	Reporter:	David Williams <david_williams>
Component:	Website	Assignee:	Susan Iwai <siwai>
Status:	RESOLVED FIXED	QA Contact:
Severity:	minor
Priority:	P3	CC:	gunnar, phoenix.ui-inbox
Version:	unspecified	Keywords:	helpwanted
Target Milestone:	---
Hardware:	PC
OS:	Windows XP
Whiteboard:

Description David Williams

2006-04-03 00:07:57 EDT

I've pasted the current error message at end of this comment. 

The current "error page" for access forbidden errors (which I see occasionally if I look "too soon" after uploading a build) could be made a tad bit more user friendly ... perhpas something similar to the following. 
(But, I do not know how often "the general public" sees this message, so not 
sure if urgent). 

~ ~ ~ ~ ~ ~ ~
The web resource you requested responded with "access forbidden". 

This might be caused from the resource just not quite being ready yet, 
so you could re-try in 15 to 60 minutes.

Or, it could be caused from a bad link, or an incorrect setting on the server. 

If you continue to not be able to access this resource, you can report it
to the webmaster. Please give the URL of the resource you were attempting to 
access, and specify you received "a 403 Error", and give the time period you attempted to access it. 

Thank you. 

= = = = = 
Current message: 


Access forbidden!

You don't have permission to access the requested directory. There is either no index document or the directory is read-protected.

If you think this is a server error, please contact the webmaster.
Error 403
download.eclipse.org
Sun Apr 2 23:49:21 2006
Apache

Comment 1 Eclipse Webmaster

2006-04-03 10:23:22 EDT

+1 !!

I think we should redo 403 and 500 to match 404 (http://www.eclipse.org/kajhlkasdh), using more user-friendly messages such as that suggested by David.

D.

Comment 2 Nathan Gervais

2006-04-03 11:17:47 EDT

+1 

Agreed

Comment 3 Gunnar Wagenknecht

2006-04-03 11:27:47 EDT

We may take the chance and think about customizing the other error pages, too.

Comment 4 Eclipse Webmaster

2006-04-03 13:58:02 EDT

(In reply to comment #3)
> We may take the chance and think about customizing the other error pages, too.
> 

Such as... ?

Comment 5 Gunnar Wagenknecht

2006-04-03 14:02:13 EDT

I'm thinking of most (if not all) Apache error pages. They should have the look  of the Eclipse.org website.

Comment 6 Eclipse Webmaster

2006-04-03 14:53:47 EDT

Anyone feel like attaching a 403.html, 500.html and any other HTTP/1.1 code.html file?  You can use this as a template:

http://www.eclipse.org/akhskhas

Comment 7 Eclipse Webmaster

2006-08-21 09:48:40 EDT

Moving to Phoenix, target for Q3 2006

Comment 8 Eclipse Webmaster

2006-08-21 09:50:29 EDT

Susan, I have this on your to-do list for Q3, as per http://dev.eclipse.org/mhonarc/lists/phoenix-dev/msg00419.html

You missed that call, so let me know if this is ok.

D.

Comment 9 Eclipse Webmaster

2006-10-06 10:05:40 EDT

I've updated the 403 on download.eclipse.org, because we get many e-mails from people who try to navigate an Update site in their browser but get the infamous 403.  You can see what it looks like here:

http://download.eclipse.org/eclipse/downloads/drops/

Comment 10 David Williams

2006-10-06 11:43:16 EDT

(In reply to comment #9)
> I've updated the 403 on download.eclipse.org, because we get many e-mails from
> people who try to navigate an Update site in their browser but get the infamous
> 403.  You can see what it looks like here:
> 
> http://download.eclipse.org/eclipse/downloads/drops/
> 

Thanks for this improvement.  And, in addition, it is an informal Eclipse convention that the update site also contain an index.html file to be used "by default" if someone tries to navigate to an update site ... so, your's is a good generic improvement, but I think it'd be fair to pass on to specific projects asking them to provide some minimal index.html file there.

Comment 11 Denis Roy

2007-03-09 14:03:37 EST

Closing as fixed.

Comment 12 Denis Roy

2007-10-10 11:42:00 EDT

Moving to Community/Website