Bugzilla – Full Text Bug Listing
| Summary: | Update Manager locks up TCP/IP stack on machine | ||||||
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| Product: | [Eclipse Project] Platform | Reporter: | Michael Searles <msearles> | ||||
| Component: | Update (deprecated - use Eclipse>Equinox>p2) | Assignee: | Platform-Update-Inbox <platform-update-inbox> | ||||
| Status: | RESOLVED DUPLICATE | QA Contact: | |||||
| Severity: | normal | ||||||
| Priority: | P3 | CC: | evans, francois, msearles, pombredanne | ||||
| Version: | 3.1.1 | ||||||
| Target Milestone: | --- | ||||||
| Hardware: | PC | ||||||
| OS: | Windows XP | ||||||
| Whiteboard: | |||||||
| Attachments: |
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Description
Michael Searles
*** Bug 123095 has been marked as a duplicate of this bug. *** this bug also is the same as reported by Bug 108436, 117708 and 79212. but obviously hasn't been resolved. perhaps the stack trace i provided will help. BTW, my machine is a newer machine (6 months old) running an Athlon X2 (dual-core) processor. Windows XP, SP2. I have Windows Firewall turned OFF. This problem happens every time i try to use Update Manager -- so it is very reproduceable. Let me know if there's any other info needed (logs, etc.), or some tests I can try to help isolate the issue. With Eclipse 3.2 nothing seems to get logged, but the problem still occurs. maybe i just haven't properly set log file path after upgrade to 3.2??? I have had similar problems. The following is from a post to eclipse.newcomer made last Sunday. I have three computers to update, and I was finally successful on one of them during the week. The one that is the subject of the newsgroup article, continued to fail this Saturday (today). The only difference is that I got a list of mirror sites this time. The first site updated at a steady .4 - .5 Mpbs, then failed. I could still use Eclipse after dismissing the dialog. The second, never got any bytes, and I cancelled it. (It got bytes in the search part but not after I had Ok'ed the license and began the actual download. The search part has never failed.) As before, the dialog did not go away, and I had to kill Eclipse to recover. (I then copied the installation from the one that had worked and did not try again.) My network has not been hung any of these times as far as I know. I have had NetsPerSec, a PC Magazine utility, running since the problems started. And I do see traffic, though perhaps not after it has failed and before I have killed Eclipse. I was not looking for that, and I cannot recall for sure so it may have been hung as described elsewhere in this bug. I had problems updating TaxCut this past week also. They are probably busier than the Eclipse update sites. The difference is that each time I restarted it, it continued from where it left off and eventually succeeded. Microsoft Updates also work this way, though I have seldom had troubles with them. They do not start over each time but add to the bytes already downloaded. There seem to be the following problems: 1. It is not robust to network problems or busy remote sites. I see no evidence of problems on my computers, and it sometimes works, especially on shorter updates, such as CDT. 2. It starts over each time. This tends to make the entire system unstable: Update fails because of overload. Trying again increases overload. Update problems get worse. Overload increases more yet, ... 3. The update dialog cannot be dismissed after cancellation. I will send a GIF of what it looks like after it has been cancelled. There is no way to return to Eclipse. The red stop icons in the several places they appear, seem to be independent of the others. This is a bug. Even if the rest of the system is flakey, Eclipse should recover. TaxCut timed out after a minute, for example. My system is XP Pro and (was) Eclipse 3.1.1. This computer is 1.8 Ghz (but the one on which I was successful is W2000 @ .8 GHz). This one has cable, which typically downloads at more than 2 Mbps. The other one is a company network that is typically slower than the cable for downloads.) = 2/19/2006 ========================================================== I used my whole day yesterday trying to upgrade from 3.1.1 to 3.1.2 via the Update Manager on Windows XP. See: http://www.eclipse.org/eclipse/platform-releng/updatesfor3.1.1.html for explicit directions. 1. It hung at various points in the download process, 12%, 40%, and 60% being the most common. At that point there were no bytes coming in, but no indication of any error in the Update Manager. It sat overnight at one of these points, 14%, the last time I tried. It does not recover. 2. The Eclipse interface is frozen owing to the modal nature of the Update Manager dialog. The dialog cannot be closed. It indicates that it responds to Cancel, or to the red square on the Details part of the dialog, or also the red square in the Progress view (all three seem to be independent of each other, though they should not be), but there is never a way to close the dialog, and it does not go away by itself. 3. The Eclipse process has to be killed. On doing that in Task Manager, it says it cannot be closed because it is waiting for a user response. There is no place I can see to make a response. You have to kill Eclipse to get out of this. 4. The download is very slow. It seems to come in sporadic bursts, with peaks at about .5 Mbps (less than 1% in Task manager), but averaging much less. The time between bursts varies greatly, eventually becoming zero (at the hang). I have a cable connection that typically downloads at a steady 2 Mbps or more for comparison. 5. There is no way to change the mirror site as described in the notes above. The problem is probably at the download site end, but Eclipse is not robust to that and the site cannot be changed. No mirror site dialog appears as happens for other updates and in the instructions. 6. I downloaded eclipse-SDK-3.1.2-win32.zip as a ZIP in 8 min at a steady 2+ Mbps. Thus, it does not seem to be a problem with my connection or computer. However, this was on one mirror site. On another it was slower and more sporadic, but still much faster than the Update Manager dpownload, which took up to an hour or more before hanging. (Why I spent all day.) 7. I would like to use the Update Manager rather than reinstall from scratch and have to install all the other plug-ins again from their various sources. That is what it is for. I tried this on two computers, both running XP Pro. It did the same on both. Both computers are working correctly on other programs, and with Eclipse otherwise. I later downloaded the CDT plugin via the Update manager, and it failed once (after the files were apparently downloaded), then worked with another site the next time. The only difference that I can see is that it is not as large, and succeeds before things go south. Finally, on a slightly different but related topic. I would like to update VE via the Update Manager. I believe it used to appear under the default Eclipse.org update site item in the Update Manager, along with GEF, etc. that it requires. It does not now, and I don't see any other directions on the VE site. On the CDT site, there were directions for another update site to visit, and they worked. I have to do this for 3 computers, and I cannot even get it to work on one. It's not my favorite way to spend Saturday. Any help would be appreciated. Thanks, -Ken Created attachment 35355 [details]
Screen dump of hung Update Manager after Cancellation
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